Sometimes a lack of external stimulation forces me to create my own entertainment. Yesterday I was telling someone at work about my recent experience pulling a permit for a fence I'm building, and how it took me four hours to pull a permit on construction that will only take me eight hours. She was appalled. When I told her how it took me six hours to register my bike she was speechless. After that discussion I decided to write a letter to Mayor Fenty about my experience at the DMV. Unfortunately, I accidentally deleted the copy of the email I sent him so I don't have the exact text that he received. However, the general gist was that the amount of time I spent at the DMV was unacceptable, and that it resulted in The Most Destructive Friday Of My Life, which I provided a link to.
Mayor Fenty's response is below. I realize this is a form reply from one of his minions but he should be careful what he places his signature on.
Dear Mr. Notnuts:
Thank you for allowing me to address your concerns about the difficulties that you are having with registering a motorcycle in the District of Columbia. It is constituents like you who take a proactive approach and provide me with information like your blog that helps improve city services. The customer service experience that occurred will be reviewed to improve services in the future. Please accept my apologies for the inconvenience you experienced.
Upon receipt of your letter, I presented your situation to the DMV Service Center Manager and the entire staff. The importance of positive service delivery and professionalism was stressed and their staff now better comprehends the magnitude of being responsive and professional while providing timely service delivery to customers. As part of the DMV's comprehensive strategy, the staff will be taking on-going customer service, diversity and sensitivity training. In addition, they are reviewing all of our policies and procedures, as well as updating their website, to ensure that problems such as the one you presented do not re-occur.
Your concerns have been forwarded to DMV Customer Service, my point-of-contact at the Department of Motor Vehicles. Please feel free to contact that office at (202) 729-7108 or customerservice.dmv@dc.gov regarding the status of your request. Your correspondence has been assigned the following EOM tracking number: 889121.
Again, I apologize for your experience and assure you that the DMV is committed to providing fair, efficient and professional service to all persons who call or visit their offices. Thank you for your patience and understanding in this matter.
Sincerely,
Adrian M. Fenty
Mayor
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Ahhh ha ha ha ha ha! This stock letter sounds as though your personal experience is the reason for upcoming sensitivity training!
ReplyDeletei have to say that we are dealing with THE DC PERMITTING OFFICE this week for a project we have installing and the prick at the office sent my collegue a list of like 20 things that needed to be revised in order to receive the occupany certificate. Um... this is stuff we NEVER have to deal with for the product we sell and install... just some guy dicking around because he has the power to do so. I have done projects all over the country and never run into that crap anyplace else!
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